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Technical Support FAQ

Disconnects / Failure to Login / Timeout on Login
If the message you see on login is about your email address or password, check those first. Any other failure to log in, a timeout, or a disconnect after ...
Wed, 7 Oct, 2026 at 10:41 AM
Crashing / Disconnecting / Timing Out While Logged In
Crashes, disconnects and timeouts while you're logged in can have many causes, so we need a bit more information than for a simple login problem. ...
Wed, 7 Oct, 2026 at 10:41 AM
Minimum System Requirements for Running Utherverse
The Utherverse 3D client runs on Windows PCs and on Macs with Apple silicon. Windows Operating system: Windows 7 or later (Windows 10 or 11 recommend...
Wed, 7 Oct, 2026 at 10:41 AM
Satellite / Wireless Connections
  These kinds of connections are inherently unstable, and cannot be relied upon to provide the steady connection that is necessary to maintain your on...
Thu, 8 Sep, 2016 at 2:19 PM
Red Light Center on Mac
The Red Light Center 3D client now runs natively on Macs with Apple silicon (M1 or later). Mac requirements Mac: Apple silicon (M1 or later) Operat...
Wed, 7 Oct, 2026 at 10:36 AM