For this kind of problem, we actually need a little more information than for a simple login problem. 

Please create a new trouble ticket or send an email over to with a full description of your issue, any errors you receive, plus the following files, and we will be able to assist you better. Please also include the following information;

Who is your ISP?

Is it cable or DSL?

Wired or wireless? 

What security software are you running?

Do you have a router?

Also, please send the following files as an attachment in the ticket system or as an email and we will do our best to get to the bottom of the problem.

The files that are needed are your text files:

These files are located by default in your:

C:\Program Files\Utherverse Digital Inc\Utherverse VWW Client Client (32 bit OS)


C:\Program Files (x86)\Utherverse Digital Inc\Utherverse VWW Client (64 bit OS)

Please save and attach it to the ticket or email. Please do not copy and paste as we will not receive all the info required.