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FAQ

How do I interact with objects?
You will see icons appear over certain objects, like a door over a surface you can open, or a graphic of a person sitting in a chair. Those icons show y...
Thu, 8 Sep, 2016 at 12:26 PM
What do all the buttons on the navigation bars do?
FRIENDS - This will list either all of your peers online or just your online friends. HOME - This will bring you back the Transport Center if clicke...
Thu, 8 Sep, 2016 at 12:27 PM
Account Changes
Pin Reset  Your pin is a code that protects your hard-earned Rays, much the same as a pin would protect your bank account when you use a debit card. Your P...
Wed, 20 May, 2020 at 12:47 PM
Payment Method / Payment Detail Changes for VIP Subscription
  Credit Cards As we use a third party billing company to process our credit card transactions, any changes that need to be made will have to be done in ...
Fri, 14 Apr, 2023 at 10:51 AM
Where can I send suggestions?
Once you are registered on our forums, we have a board specifically for Suggestions. We review this board often. Posting any suggestions on this board g...
Thu, 8 Sep, 2016 at 12:33 PM
Downgrading or Cancelling Your Account
Cancelling/Downgrading Your Subscription You can downgrade from UVIP or VIP to a basic account anytime without cancelling your account. The best way to do ...
Thu, 15 Aug, 2019 at 12:40 PM
Upgrade To VIP/UVIP
When upgrading your account you may be required to Age Verify. For more info about Age Verification, check out the Account Changes support article. ...
Fri, 14 Apr, 2023 at 10:49 AM
Decorating Your Zaby
You can decorate your properties yourself, or you can hire a decorator to do it! Decorators can create a custom layout for your property, or you can pur...
Tue, 20 Aug, 2019 at 12:24 PM
Layouts
Once you've decorated your property you may want to save your work for later, or apply some saved deco you've done before. A set of props and textur...
Sat, 15 May, 2021 at 1:28 PM