Looking for Red Light Center 2 support? Click here!

We are transitioning to Freshdesk support system to serve you better.

Please note that if you're trying to log in your RLC username and password will not work (for now), but you can open a support ticket without creating an account.

Technical Support FAQ

Disconnects / Failure to Login / Timeout on Login
If it is not an email / password error you receive upon entry, likely it is an issue of a more technical nature. If so, we will require more details ...
Fri, 9 Sep, 2016 at 1:14 PM
Crashing / Disconnecting / Timing Out While Logged In
For this kind of problem, we actually need a little more information than for a simple login problem.  Please create a new trouble ticket or send...
Fri, 9 Sep, 2016 at 1:17 PM
Minimum System Requirements for Running Utherverse
Processer / CPU - Intel Pentium 4 or AMD Equivalent Operating System - Windows 2000/XP/Vista RAM - 1 GB for 2000 and XP, 2 GB for Vista Hard Disk In...
Thu, 8 Sep, 2016 at 2:18 PM
Satellite / Wireless Connections
  These kinds of connections are inherently unstable, and cannot be relied upon to provide the steady connection that is necessary to maintain your on...
Thu, 8 Sep, 2016 at 2:19 PM
Red Light Center on an Intel Macintosh
  Due to changes in the wineskin emulation and its compatibility we are no longer able to support Mac operating systems. We have found tha...
Fri, 9 Sep, 2016 at 1:27 PM