Technical Support can be reached from Monday-Friday 10am-6pm PST.
Customer Support can be reached from Monday to Thursday 3pm-6pm PST.
To access live support go to: https://kiwiirc.com/client/irc.redlightcenter.com/Support
For after hour help with account and/or technical issues, please open a ticket ( http://support.redlightcenter.com/support/home ) making sure to choose the correct support department as the topic. They do have a representative handling tickets in their off hours.
You can also email directly to: firstname.lastname@example.org / email@example.com (Please make sure to email from the email-account associated with your RedLightCenter profile)
Worldops: World Operations CANNOT be reached via live support chat, issues regarding these matters are not handled in live support. For information regarding your ban, you must email firstname.lastname@example.org directly!